Terms and Conditions

Agreement Between User and Imperial Caviar

The Imperial Caviar Web Site is comprised of various Web pages operated by Imperial Caviar.

The Imperial Caviar Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Imperial Caviar Web Site constitutes your agreement to all such terms, conditions, and notices.

Security policy:

Once you order goods from our website, you accept the following conditions. These conditions are subject to change at any time, it is the buyer’s responsibility to check the terms prior to ordering in the event of any changes.


All orders are subject to acceptance by Imperial Caviar and item availability. The price of each item is correct at the point of order, Imperial Caviar reserve the right to alter pricing without notice.


Normally, all products shown on the website are available and will be despatched within 24 hours for delivery the following day, (ordered before 2.00pm Monday to Thursday, (for orders placed after Thursday 2.00pm they will be delivered on following Tuesday.) In cases of out of stock items, Imperial caviar will endeavour to contact the client via e-mail or telephone to inform. Should an alternative be available we will add this to your order subject your approval.

Refunded items:

Items displayed on our website may occasionally be out of stock. A full refund will be made if we are unable to deliver your product(s) and/or service(s). The refund will be limited to the price of the product and/or service. Any claim against Imperial Caviar shall be limited o the value of any goods properly returned.

Your information:

You guarantee that the information given on your order form is complete and accurate.

Order Acknowledgement:

Once your order is completed, we will send you an email confirmation of your order. We will confirm the product you ordered and tracking information as well as expected delivery date. If we are unable to process your order, we will make contact, in a timely manner, to inform you of this and provide you with the reasons for the failed order.


All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Returns & Cancellations:

Imperial Caviar will inspect all goods prior to despatch to ensure that the same are of merchantable quality. Acceptance of the goods by the buyer shall be deemed acknowledgement of the delivery as above, not withstanding which the supplier will consider any claim for defective supplies if the same are returned to Imperial Caviar within 24hours of authorised return. If for any reason you wish to return a product, because you are not satisfied, please call our sales department at 01932 830252 to get authorisation code.

Legal Jurisdiction:

Any commercial dealings or contracts entered into with Imperial Caviar and the Terms & Conditions of Trade contained herewith, shall be governed by English Law. Any disputes which may arise are subject to English Law and shall be addressed and decided exclusively by the courts of England.

Images and Graphic Depictions:

Images on our website are intended for guidance only and are not necessarily displayed to scale or exact colour definition. Graphic depictions may not, therefore, be identical to actual products and should be used for general guidance only.


Delivery is designed to take place within two working days from the day of placing the order, except where an order is placed on a Friday, Bank Holiday, Saturday or Sunday. When an order is placed on a Friday or non-working day, delivery is designed to take place on the second working day following the placing of the order.

Perishable Food Excluded from ‘Cooling-Off’ Period:

The perishable foods we sell on this website are excluded from your statutory right to withdraw purchases within the seven working day ‘cooling-off’ period. The cooling off period does not apply to perishable food items, after delivery, however we will look at cancellation prior to despatch.


The Imperial Caviar Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Imperial Caviar and Imperial Caviar is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Imperial Caviar is not responsible for webcasting or any other form of transmission received from any Linked Site. Imperial Caviar is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Imperial Caviar of the site or any association with its operators.

No Unlawful or Prohibited use

As a condition of your use of the Imperial Caviar Web Site, you warrant to Imperial Caviar that you will not use the Imperial Caviar Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Imperial Caviar Web Site in any manner which could damage, disable, overburden, or impair the Imperial Caviar Web Site or interfere with any other party’s use and enjoyment of the Imperial Caviar Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Imperial Caviar Web Sites.

Use of Communication Services

The Imperial Caviar Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
  • Violate any applicable laws or regulations.
  • Imperial Caviar has no obligation to monitor the Communication Services. However, Imperial Caviar reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Imperial Caviar reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Imperial Caviar reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Imperial Caviar’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Imperial Caviar does not control or endorse the content, messages or information found in any Communication Service and, therefore, Imperial Caviar specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Imperial Caviar spokespersons, and their views do not necessarily reflect those of Imperial Caviar.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Materials Provided to Imperial Caviar or Posted at any Imperial Caviar web site

Imperial Caviar does not claim ownership of the materials you provide to Imperial Caviar (including feedback and suggestions) or post, upload, input or submit to any Imperial Caviar Web Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Imperial Caviar, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Imperial Caviar is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Imperial Caviar’s sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Liability Disclaimer

The information, software, products, and services included in or available through the Imperial Caviar web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Imperial Caviar and/or its suppliers may make improvements and/or changes in the Imperial Caviar web site at any time. Advice received via the Imperial Caviar web site should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

Imperial Caviar and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Imperial Caviar web site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Imperial Caviar and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall Imperial Caviar and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Imperial Caviar web site, with the delay or inability to use the Imperial caviar web site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Imperial Caviar web site, or otherwise arising out of the use of the Imperial Caviar web site, whether based on contract, tort, negligence, strict liability or otherwise, even if Imperial Caviar or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Imperial Caviar web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Imperial Caviar web site.

Service Contact : sales@imperialcaviar.co.uk

Termination/Access Restriction

Imperial Caviar reserves the right, in its sole discretion, to terminate your access to the Imperial Caviar Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington, U.S.A. in all disputes arising out of or relating to the use of the Imperial Caviar Web Site. Use of the Imperial Caviar Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Imperial Caviar as a result of this agreement or use of the Imperial Caviar Web Site. Imperial Caviar’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Imperial Caviar’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Imperial Caviar Web Site or information provided to or gathered by Imperial Caviar with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Imperial Caviar with respect to the Imperial Caviar Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Imperial Caviar with respect to the Imperial Caviar Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

Copyright and Trademark Notices:

All contents of the Imperial Caviar Web Site are: Copyright 2024 by Imperial Caviar and/or its suppliers. All rights reserved.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

Notices and Procedure for Making claims of Copyright Infringement

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider’s Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.

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