Security policy

The security of your information, transactions, and money is the top priority to us and once you order goods from our website, you may rest assured of our multi layered security methods in dealing with your personal and financial information.

Your information:

We will only hold your details for the sole purpose of a more efficient processing of repeat future orders, or the communication of future offers, we will at no time pass these details to a third party. Your financial information (Credit or Debit card details) will not be stored by us.


All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Data Security:

Your financial data is a priority at Imperial Caviar. Our merchant service provider leverages the Secure Sockets Layer (SSL) protocol, which provides crucial online identity and security to help establish trust between parties involved in e-commerce transactions. Customers can be assured that the website they’re communicating with is genuine and that the information they send through web browsers stays private and confidential. Moreover, using SSL with an encryption key length of 128 bits, the Merchant provider automatically encrypts your confidential information in transit from our computer to their servers, Which are heavily guarded both physically and electronically. These servers sit behind a monitored electronic firewall and are not connected directly to the internet, so your private information is available only to authorised computers.

Returns and cancellations:

Imperial Caviar will inspect all goods prior to dispatch to ensure that the same are of merchantable quality. Acceptance of the goods by the buyer shall be deemed acknowledgement of the delivery as above, not withstanding which the supplier will consider any claim for defective supplies if the same are returned to Imperial Caviar within 24 hours of authorised return. If for any reason you wish to return a product, because you are not satisfied, please call our sales department at 01932 830252 to get authorisation code.

Refunded items:

A full refund will be made if we are unable to deliver your product(s) and/or service(s). The refund will be limited to the price of the product and/or service. Any claim against Imperial Caviar shall be limited o the value of any goods properly returned.

Legal Jurisdiction:

Any commercial dealings or contracts entered into with Imperial Caviar and the Terms & Conditions of Trade contained herewith shall be governed by English Law. Any disputes which may arise are subject to English Law and shall be addressed and decided exclusively by the courts of England.


Delivery is made via third party carriers direct to the billing address, and our liability ends at point of hand over of the goods to the carrier at which point their terms and conditions shall apply, you may have access to these via their website accessible with your tracking information email.

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