Shipping and storage information
Your Caviar delivery is intended to take place within two working days from the day of placing the Caviar order, except where an order is placed on a Friday, Bank Holiday, Saturday or Sunday. When an online order is placed on a Friday or non-working day, delivery will take place on the second working day following the placing of order. Please bear in mind at busier times dispatch may take a little longer.
Our fresh Caviar comes with 3 months Best Before date, to be stored at -3*C degrees Celsius, and if your fridge is running at +5*C then do assume the Best Before Date will be reduced. Caviar will start to freeze at around -9*C due to its oils and salt content. After opening your Caviar tin, best to consume within 3-5 days as the Caviar will start to oxidise. We ship using DHL or Fed Ex overnight service from Monday to Thursday in thermo-insulated packaging protected within the cold chain. Caviar is a stable food product preserved with salt and is not susceptible to damage unlike fish or Crustacea which aren’t preserved and inherently have a higher bacteria count.
Orders are normally dispatched the same day, however at busier times may take 48-72 hours before being dispatched. You’ll receive an email with your tracking information once collected by the courier.
Should you wish to request a more suitable date, at the end of your transaction you will see an information box where you may let us know your requirement which we will endeavour to meet.